Why use us

Lily the Clean Queen has been a trusted staple in Utah and Salt Lake counties for nearly a decade.  We pride ourselves on efficiently, safely, and quickly cleaning your home.  We use natural products that are child and pet friendly. We are fully insured with 1 million dollars in coverage and consistently have outstanding reviews. We are an obvious choice for professional house cleaning.

 

Who will show up

Our standard team size will be 1-3 technicians.  Depending on the job size and availability we may send multiple teams.

 

Arrival time

We do our best to arrive within your scheduled window of arrival, however we cannot guarantee a specific time.  

 

What is “Window of arrival” 

Illness, traffic, and other issues often limit our ability to arrive at a set time.  Please allow a few hours for an arrival window. We do our best to ensure your cleaning does not interfere with your schedule.

 

Damage

We do our best to handle your property with great care.  However, accidents happen. Our employees are trained to immediately notify us of any damage and we will address those issues with you. We will handle most damaged items personally, and involve our insurance company if needed.  We ask that any damage be reported within 24 hours to make the process as quick and smooth as possible. We are licensed and insured.

 

What we don't clean

• We do not clean antiques and specialty items. 

• Bug infestations

• Hard to reach areas

• Anything considered a health hazard including bodily fluids

• Large amounts of mold, including embedded in grout

• Hard water buildup on delicate surfaces including stone, tile and metal

• Windows

• We do not move appliances or heavy furniture for safety and liability reasons

• Toys

• Inside of your fireplace

• Construction debris

• Full laundry service

• Put away dishes

 

Time based Booking

Our pricing is straightforward and simple. Book for the time you want, and we will always stay within your budget.  We only stay as long as your budget permits.  If your home needs more time we will ask your permission before staying longer or charging more. Please understand that not all jobs can be completed in the time that was requested.  Please let us know your priorities and we will focus on them first.  If you book more time than is needed, we will adjust the invoice accordingly.  Longer bookings may require more than one appointment. 

 

First cleaning

Over the years we have learned that your initial clean will usually take longer to meet our standards, please round up on the size of your house to allow us to do a thorough job, and set a high standard.  It's also recommended that your initial cleaning be a deep cleaning.  Although neither of these are required, it does allow us to meet higher standards, and leave you with the best experience possible.

 

How to Prepare for your Cleaning

• Make your home accessible, see home access section below.  

• Having your home picked up will allow us to work as efficiently as possible and allow us to focus on cleaning. When we need to clean dishes or pick up toys, this keeps us from spending precious time on other tasks.  

• Although we fully trust our employees, its is a safe practice to store medications, and valuables out of sight.

• Secure pets in a comfortable location while we clean.

 

Services

Basic Clean:

• Kitchen: Clean sink, counter tops, wipe down fridge/freezer front, wipe down stove top, wipe inside and front of microwave, wipe down front of cabinets, take out trash, replace liners, sweep/mop, clean sliding glass door.

• Dining room: Wipe down table & chairs, wipe down or dust flat surfaces, sweep & mop or vacuum.

• Bedrooms: Wipe down or dust flat surfaces, make bed, take out trash & replace liners, vacuum.

• Bathrooms: Clean in and around toilet, wipe down counter, clean sink(s), clean shower & tub, take out trash and replace liners, sweep/mop.

• Common Areas: Wipe down or dust flat surfaces, straighten cushions/pillows, dust TV, wipe down piano with glass cleaner, wipe down any glass surface with glass cleaner, take out trash & replace liners, sweep & mop or vacuum.

• Laundry Room: Wipe down flat surfaces, vacuum rugs, take out trash & replace liners, sweep/mop.

• Office: Wipe down flat surfaces, take out trash & replace liners, dust blinds, sweep & mop or vacuum.

 

Deep Clean:

• Kitchen: Clean inside fridge, clean inside oven, dust fan/lights, scrub stove top, clean range hood, dust blinds, dust walls and curtains or drapes, clean baseboards, clean sliding glass door.

• Dining Room: Polish table, polish wood surfaces with wood polish, dust blinds, wipe down walls, doors, doorknobs, dust fans/lights, dust curtains or drapes, clean baseboards.

• Bedrooms: Change sheets, dust blinds, vacuum master closet, dust fans/lights, wipe down walls, doors, doorknobs, dust curtains or drapes, clean baseboards.

• Bathrooms: Wipe cabinet fronts, dust blinds, wipe down walls, doors, doorknobs, dust fans/lights, dust curtains or drapes, clean baseboards.

• Common Areas: Polish wood surfaces with wood polish, dust blinds, wipe down walls, doors, doorknobs, dust fans/lights, dust curtains or drapes, clean baseboards.

• Laundry Room: Do laundry according to instructions, dust blinds, wipe down walls, doors, doorknobs, dust fans/lights, dust curtains or drapes, clean baseboards.

• Office: Dust blinds, wipe down walls, doors, doorknobs, wipe or dust fans/lights, dust curtains or drapes, clean baseboards.

 

Move in/Out:

•  Similar to a deep clean, but on an empty property

 

Service area

We clean throughout most parts of Utah and Salt Lake counties

 

Cleaning products

We only use the best cleaners available.  Our standard all-purpose cleaner is nearly PH neutral, non acidic and safe to use on all types of surfaces including stone countertops.  It is a natural cleaner that is safe around children and pets.  We use ajax in toilets, sinks and shower/tubs  to help remove hard water buildup. In kitchen ovens we use a high PH lye based cleaner to naturally remove any burned on and difficult-to-remove residue.  Before leaving, we use an air freshener to leave you with a clean smelling home.  Please let us know if you want the air freshener skipped.  For severe hard water we use a vinegar based cleaner to dissolve the hard water spots.

 

Home Access

We completely understand if you choose to be on the property during the cleaning.  However, because the clients in most homes we clean are not home when we come, we are often provided a garage or door code which we ask for at the time of booking.  You can also hide a key, or leave the door unlocked.  We will always secure your property when we leave. Make sure your alarm is disabled, we will not be held responsible for false alarms. We are fully licensed and insured for your peace of mind.  

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Insurance

We choose to carry a 1 million dollars general aggregate policy to make sure that you and your property are protected. 

 

Cancellation and reschedule

Cancellations with less than 24-hours notice may incur a $65 fee.  Also please make sure we have access to your home.  This fee goes to our staff to help cover the travel time, gas, and wages they otherwise would have earned.  

 

Special instructions

We strive to handle your special instructions.  Our dispatch software allows us to keep notes tied to your property and to each visit.  Please keep in mind that this often requires more time to accomplish and may require a longer visit, or other tasks to be skipped.  

 

Our rates are competitive but maybe not the cheapest

We strive to be competitive with other top tier cleaning companies. We maintain premium insurance, pay our employees well and only use high quality products.  Although we are not the cheapest, our quality and safety records speak for themselves.

 

Tips

Tips are not required or expected, but are greatly appreciated when received.  Tips can be paid in cash directly to the technicians, or included with your invoice.

 

Pets

Please keep pets locked to protect both them and us.  We often enter and exit the property multiple times so could be a risk they might escape.

 

Linens  

We will change bed linens when clean ones are left on the bed.

 

Doors

For your privacy we will not enter a room with a closed door, except for the master bedroom and bathroom.  Please make a special request if you want these rooms avoided.  

 

Dishes

We won't leave a sink full of dishes; we will either load your dishwasher or wash your dishes by hand and leave them to dry.

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Hard Water

Removing hard water can take time and multiple treatments of an acidic cleaner. If you have hard water issues in your area, we recommend a deep cleaning to remove it.

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Satisfaction guarantee: If for any reason you are unhappy with our cleaning, we will return within 24 hours to resolve the issue.

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